Frequently Asked Questions

Last Updated 26 June 2020

  1. Getting Started
    1. What is Gigworks?

      Gigworks is a freelance marketplace for buyers and sellers to connect, collaborate, and get more work done on-the-go. Our mission is to allow better work engagement and enable a more effective service consumption through streamlined search and quality evaluation of services.

    2. Registration

      Signing up and creating an account on Gigworks is free. Simply download the Gigworks app and sign up using your email, Facebook or Google accounts. Please fill in the information accordingly and follow the instructions on screen to complete your registration.

  2. Accounts and Profiles Settings
    1. How do I change my username?

      Your username cannot be changed once it is confirmed. However, you can create a new account with a new username. Please note that you will need to use a different email address upon creating a new account.

    2. How do I change my password?

      Go to the 'Account Settings' icon on the top-right corner of the home screen. Under 'Settings', select 'Change Password' and follow the on-screen instructions to change your password.

    3. What if I forgot my password?

      Simply click on 'Forgot Password?' in the log-in page and follow the on-screen instruction to reset your password.

    4. Why can't I access my account?

      Please ensure that you have entered the correct username, email or password when logging into your account. If all credentials are correct and you are still unable to access your account, please contact us at support@gigworks.co.

    5. Why is my account disabled/blocked?

      This typically occurs when your account has been flagged for violations of our Terms of Service. You can send in an appeal and checks will be carried out to validate the appeal.

      Please contact us at compliance@gigworks.co if you wish to send in an appeal to reactivate your account.

  3. OTP (One-Time Password)
    1. What is OTP?

      OTP is an existing security feature introduced by Gigworks. You will need to have a mobile number registered with Gigworks to receive OTP via SMS. OTP is used for the following services:

      • Verification for first-time users to sign up with verified mobile number
      • Verification for existing users to change passwords or verified mobile number

    2. How fast will I be able to receive the OTP?

      You should receive the OTP within a few seconds to your registered mobile phone number. As the OTP is delivered using SMS, it is dependent on the mobile operator's network and traffic condition. Therefore, there may be some delays during peak periods or on certain days such as Christmas.

    3. Which are the mobile service providers supported?

      Local telcos in Singapore are all supported. If you are using an overseas registered mobile number, your mobile service provider must be on GSM network and provide SMS service.

    4. What if my OTP doesn't show?

      There are a few factors that might lead to not receiving your OTP:

      • Network issue
      • Connection issue

      To resolve these issue, you may try the basic troubleshooting below:

      • Ensure your phone line signal is full
      • Ensure you have waited for 60 seconds without back clicking the resend button
      • Make a second request if you still not received
      • Restart phone & re-insert your SIM card then try to make another OTP request

      You should receive the OTP within a few seconds to your registered mobile phone number. As the OTP is delivered using SMS, it is dependent on the mobile operator's network and traffic condition. If you still could not receive your OTP, you could try with your email address instead. For situation where both of phone number and email-address don't work, please contact us at support@gigworks.co.

  4. Gigworks Seller
    1. How do I become a seller?

      Interested in selling? Set up your seller profile!
      Click on the ‘Sell’ icon on the home screen to start setting up your seller profile and list a service.

    2. What are the basic rules and regulations?

      Please refer to our Community Guidelines and Terms of Service.

    3. How do I cancel/reject an incoming order?

      If you have an issue with an order, you can work things out with your buyer before accepting the order. Unaccepted orders will be cancelled automatically after 72 hours.

      If you wish to cancel an order after accepting, please send in a request at our Resolution Center.

    4. What do I do if my buyer wants to cancel the order?

      Gigworks take our sellers' revenue and reputation very seriously. We understand that you will be concerned when a buyer wants to cancel the order. Buyers are required to provide you with a satisfactory explanation in their Cancellation Request and you can choose to approve or reject the cancellation request made by buyers.

      If the buyer seems uncertain about the work that you have delivered, we recommend that you create a list detailing the work you have done on the order, and explain to the buyer how this list compares to your Gig description and the buyer's order requirements.

      Please continue communicating with the buyer to see if you are able to reach a mutually beneficial agreement on the order.

      If you need further help, please contact us at customer.experience@gigworks.co.

    5. What can I do if I want to request for an extension on the order?

      You can use the 'Resolution Center' in the order page to request an extension of your delivery time from the buyer.

  5. Gigworks Buyer
    1. How do I search for a Gig/service?

      Tap the ‘Search’ bar at the top of the home screen to start searching. You can easily search for a gig or service by typing any keywords related to the type of services you are interested in using the search bar.

      Another way is through exploring the Category menu on the ‘Explore’ icon found in Home.

    2. How do I find a seller?

      You will be able to locate a seller either by searching our wide variety of Service Categories available on Gigworks or if you want to find a specific seller, you can search by the seller's username by typing it in the search bar.

    3. How do I cancel an order and get my refund?

      Please note that you can freely cancel an order before the seller accepts the order or within 3 days after the order has been placed, whichever is earlier.

      If your order has been accepted or marked as Completed, you can cancel your order using the Resolution Center, which is available in your Order page and following the steps to submit your request.

      Please note that order cancellation after the seller accepts it and refund would only be confirmed after mutual agreement has been made between a buyer and seller. You should also receive your refund within 14 days.

    4. What can I do if my order was incomplete?

      If your order is incomplete, you may contact the seller and communicate further. Sellers are able to upload multiple versions of their work for your review before marking it as Completed.

      If your order has been marked as Completed, you may cancel your order using the Resolution Center or request your seller to file for an Extension Request.

      Orders are not eligible for cancellation based on the quality of service/materials delivered by the seller if the service was rendered as described in the service listing page. However, you may rate your experience with the seller, including the overall level of service quality received by following the pop up message on the completed order notification or the 'To Rate' button on your 'Me' page.

      If your order is marked wrongly as Completed, please contact us at support@gigworks.co to resolve the issue.

    5. How do I report Gigs, sellers, and services?

      If at any time, you wish to report a seller, or a gig in possible violation of our Terms of Service, please contact us at compliance@gigworks.co.

    6. What if I’m not happy with the results after the service has been completed?

      In the event where you are unsatisfied with the finalised project, our support team will look into the matter.

      The Gigworks Guarantee assures that a full refund will be made to you should the freelancer fail to deliver the final work.

  6. Fees & Payment
    1. How do I make purchases? Is there any fee?

      Gigworks currently only allows payment by credit/debit card in every country it operates in. You can make purchases using any major credit/debit card. Every card saved for the first time will be set as the default card for payment. This would allow you to check out faster without having to enter your credentials every time.

      For every successful transaction, buyers will be charged a one-time fee of 3.4% + S$0.50. This fee is collected by Stripe to process your order payment.

    2. How do I receive payments?

      You are required to fill in your bank account details in order to receive your monthly payout. Gigworks uses a third party payment gateway - Stripe Payments Pte. Ltd. - to store each seller's monthly income before depositing it into their respective bank accounts at the end of each month, on the last day of the month.

    3. Will I be charged any fees for listing my service on Gigworks?

      For every successful transaction, sellers will be charged a transaction fee. This is to allow us to continue enhancing features, better support Sellers in acquiring more Buyers with the marketing investment and bring us more in line with the competitors.

      The monthly transaction fees that each seller is charged varies between individuals as it is dependent on the total earnings of the Seller for that particular month. You can find out more regarding the fees here.

    4. How do I change or remove my default payment card?

      You can remove or make changes to your default card for payment under Settings found under your profile page.

      To set card as default:

      1. Log in to the Gigworks app, click on 'Me', and then click Settings > Credit/Debit Card.
      2. Your default card will be shown at the top. If you wish to make changes to the default card, simply tap on Credit Card Selection (the 3 dots at the top right corner) of your selected card.
      3. Select 'Set as Default Card'.
      4. Your selected card will be shown at the top as the default card for payment for your next purchases.

      To remove your saved card details:

      1. Log in to the Gigworks app, click on 'Me', and then click Settings > Credit/Debit Card.
      2. Tap on Credit Card Selection (the 3 dots at the top right corner) of your selected card and select 'Remove Card'.
      3. Your selected card will be removed automatically.

      Gigworks takes no responsibility and assumes no liability for any loss arising from incorrect payment information entered by the user.

  7. Feedback
    1. How do I leave feedback for Gigworks?

      We appreciate your time to leave us a feedback. Your feedback is important for us to make Gigworks better for you. Please go to the 'Account Settings' icon on the top-right corner of the home screen. Under 'Support', select 'Leave A Feedback'.